Term & Conditions

Terms & Conditions

Welcome to Chaandi Mahal. By accessing or using our website, placing an order, or purchasing any product from us, you agree to be bound by the following Terms & Conditions. Please read them carefully before using our services.

1. General

These Terms & Conditions govern your use of the Chaandi Mahal website and services. By using this website, you confirm that you are at least 18 years of age or accessing the site under the supervision of a legal guardian.

2. Products & Descriptions

  • All products sold by Chaandi Mahal are crafted from pure, certified silver, unless otherwise specified.
  • We make every effort to display accurate product descriptions, images, and pricing. However, slight variations in design, finish, or weight may occur due to the handcrafted nature of silver products.
  • Product images are for illustrative purposes only.

3. Pricing & Payments

  • All prices are listed in Indian Rupees (INR) and are inclusive/exclusive of taxes as mentioned.
  • Prices are subject to change without prior notice due to fluctuations in silver rates.
  • Payments must be completed through the available secure payment gateways on our website.

4. Orders & Confirmation

  • An order is considered confirmed only after successful payment and order confirmation from Chaandi Mahal.
  • We reserve the right to cancel or refuse any order due to stock unavailability, pricing errors, or suspected fraudulent activity.

5. Shipping & Delivery

  • Delivery timelines provided are estimated and may vary due to location, courier service, or unforeseen circumstances.
  • Chaandi Mahal is not responsible for delays caused by courier partners or events beyond our control.
  • Risk of loss or damage passes to the customer upon delivery.

6. Returns & Exchanges

  • Returns or exchanges are subject to our Return & Refund Policy.
  • Customized, engraved, or personalized silver products are not eligible for return or exchange unless damaged or defective upon delivery.
  • Opt out of marketing communications at any time

7. Intellectual Property

All content on this website, including text, images, logos, designs, and graphics, is the property of Chaandi Mahal and is protected under applicable intellectual property laws. Unauthorized use or reproduction is strictly prohibited.

8. User Responsibilities

You agree not to:
  • Use the website for unlawful or fraudulent purposes
  • Interfere with the website’s functionality or security
  • Provide false or misleading information during registration or checkout

9. Limitation of Liability

Chaandi Mahal shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Our liability, if any, shall be limited to the value of the product purchased.

10. Governing Law

These Terms & Conditions shall be governed and interpreted in accordance with the laws of India, and any disputes shall be subject to the jurisdiction of Indian courts.

11. Changes to Terms

Chaandi Mahal reserves the right to update or modify these Terms & Conditions at any time without prior notice. Continued use of the website constitutes acceptance of the revised terms.

12. Contact Information

For any questions regarding these Terms & Conditions, please contact us:

Chaandi Mahal

📧 Email:  info@chaandimahal.com
📞 Phone: +91 93197 06609