Shipping Policy

Shipping Policy

At Chaandi Mahal, we strive to ensure that your silver gifts are delivered safely, securely, and on time. Please read our Shipping Policy below to understand how orders are processed and delivered.

1. Order Processing

  • All orders are processed within 1–3 business days after order confirmation and successful payment.
  • Orders placed on Sundays or public holidays will be processed on the next working day.
  • Customized or engraved silver products may require additional processing time.

2. Shipping Locations

  • We currently ship across India.
  • International shipping may be available on request (subject to additional charges and regulations).

3. Delivery Timeline

  • Standard delivery usually takes 5–10 business days, depending on your location.
  • Delivery timelines are estimates and may vary due to courier delays, weather conditions, or unforeseen circumstances.

4. Shipping Charges

  • Shipping charges, if applicable, will be displayed at checkout before payment.
  • Charges may vary based on location, order value, and product weight.
  • Any additional charges such as duties or taxes (if applicable) shall be borne by the customer.

5. Packaging & Handling

  • All Chaandi Mahal products are carefully packed to ensure safe transit.
  • Silver items are securely packaged to prevent damage and preserve quality.

6. Order Tracking

  • Once your order is shipped, tracking details will be shared via email or SMS.
  • You can track your order using the provided tracking link.

7. Delayed or Undelivered Orders

  • While we work closely with reliable courier partners, Chaandi Mahal is not responsible for delays caused by external factors beyond our control.
  • In case of significant delays, our support team will assist you to the best of our ability.

8. Damaged or Missing Items

  • If you receive a damaged product or notice missing items, please contact us within 48 hours of delivery.
  • Supporting images or videos may be required to process the issue.

9. Address Accuracy

  • Please ensure that all shipping details, including address and contact number, are accurate at the time of placing the order.
  • Chaandi Mahal is not responsible for delivery issues caused by incorrect or incomplete address information.

10. Contact Us

For any shipping-related questions or assistance, please contact:

Chaandi Mahal

📧 Email:  info@chaandimahal.com
📞 Phone: +91 93197 06609