Refund Policy

Refund Policy

At Chaandi Mahal, customer satisfaction is important to us. As our products are crafted from pure, certified silver and often created for special occasions, we follow a transparent refund policy as outlined below.

1. Eligibility for Refund

Refunds may be considered under the following conditions:
  • The product received is damaged, defective, or incorrect
  • The issue is reported within 48 hours of delivery
  • The product is unused, in original condition, and returned with original packaging

2. Non-Refundable Items

The following items are not eligible for refund:
  • Customized, engraved, or personalized silver products
  • Products damaged due to misuse, mishandling, or wear and tear
  • Items purchased during clearance or special sale events (unless defective)

3. Refund Process

  • To request a refund, please contact our support team with your order number and clear images or videos of the issue.
  • Once the request is reviewed and approved, you will be notified via email or phone.
  • Approved refunds will be processed after the returned item passes quality inspection.

4. Refund Mode & Timeline

  • Refunds will be issued through the original mode of payment.
  • The refund amount will be processed within 7–10 business days after approval.
  • Bank processing time may vary depending on your payment provider.

5. Return Shipping

  • In cases of approved refunds due to damage or incorrect items, return shipping instructions will be shared by our team.
  • Chaandi Mahal reserves the right to decide the return method.

6. Silver Rate & Weight Variations

  • Minor variations in weight or finish due to handcrafted silver nature are not considered defects.
  • Refunds will not be issued due to changes in silver market rates after purchase.

7. Cancellation Policy

  • Orders can be canceled only before dispatch.
  • Once the order has been shipped, cancellation requests will not be accepted.

9. Contact Us

For refund-related queries or assistance, please contact:

Chaandi Mahal

📧 Email:  info@chaandimahal.com
📞 Phone: +91 93197 06609